LacrosseMonkey

FOR A LIST OF FREQUENTLY ASKED QUESTIONS, PLEASE CLICK HERE





Warehouse Mailing Address Online Customer Service Hours

LacrosseMonkey.com™ (web sales only)

1550 Magnolia Ave., Ste. 101

Corona, CA 92879 Monday - Friday: 7:00a.m. - 6:00p.m. Pacific

Saturday: 6:30a.m. - 3:00p.m. Pacific

(New Saturday Hours effective March 27th)

Sunday: CLOSED

Lacrosse Monkey Holiday Hours

(customer service) 800 225 7603 (customer service email) Click here to email Customer Service

(international orders) 951 479 4540 (international orders email) Click here to email regarding International Orders

(returns) 951 479 4540 (returns email) Click here to email the Returns Department

(team sales) 888 320 5560 (team sales email) Click here to email the Team Sales Department



Retail Superstore in Southern California



Monkeysports Superstore

(Hockey, Goalie, Roller, Lacrosse, Baseball & Softball)

1420 Village Way

Santa Ana, CA 92705

Store phone number: 714 210 2949

Click here for directions and hours

*Please note to check online order status, please call 800 225 7603



Store Photos Click Here






PRICING POLICY:



Here at LacrosseMonkey.com™, we offer the highest quality Hockey Equipment at the great prices.

Your continued support allows us to purchase equipment in such large quantities that we can offer the lowest prices

possible. We do not offer a price match guarantee at this time.



Prices at LacrosseMonkey.com™ are subject to change, even when you thought our deals couldn't get any better!



The price paid at the time of your purchase is the final price. No adjustments are given once you have made your

purchase.





SHIPPING POLICY:



CHOOSING A SHIPPING METHOD:

Delivery times are calculated in business days, weekends, holidays and the day of shipment does NOT count towards

the delivery time. (i.e. if we ship on Friday a 2nd day air package, the arrival date will be the following Tuesday.)





BILLING DISCREPANCIES:

Please be advised that Orders with Different Bill to and Ship to Addresses, Card Holder Name Different than Name on Order, or other issues may be subject to delays due to our strict verification process.

You may receive a call to confirm information before order is shipped.









Shipping Method

Charge Delivery Time

Ground $4.99 - $13.98 (5-7) Business Days

Ground (ON ORDERS OVER $150) $4.99 (handling fee) (5-7) Business Days

3 Day Select $30 - $260 (3) Business Days

2nd Day Air $40 - $255 (2) Business Days

Next Day Air $45 - $235 (1) Business Day

Saturday Delivery $70 - $290



PLEASE NOTE - UPS does NOT guarantee Residential Next Day Deliveries

No refunds are provided for next day charges to residential addresses.

In some cases these rates are estimates and shipping cost may need to be adjusted.

We will notify you prior to shipment.

Does not include Handling Charge, see chart below for rate breakdown.





UPS Ground Shipping

Order Amount Shipping Charge Handling Charge Total



$0 - $49.99 $4.99 $4.99 $9.98

$50.00 - $99.99 $6.99 $4.99 $11.98

$100.00 - $149.99 $8.99 $4.99 $13.98

$150 & Up FREE $4.99 $4.99



The LacrosseMonkey.com™ Warehouse is located in Southern California, so choose your shipping times accordingly

GROUND SHIPPING ORDERS MAY TAKE UP TO 48 HOURS TO PROCESS. If you absolutely need it by a certain day

then choose one of the air services.

Free shipping offers do not apply to team sales orders.



The above charges are per shipping box. For larger orders we will e-mail you a shipping quote.



AIR ORDERS

All AIR orders placed prior to 11:00 a.m. PST will usually ship that same day (assuming all items are

in-stock). Sometimes due to order volume it may take an additional day to process your order.

(If you need a product by a specific date then please call us). Any order placed after 11:00 a.m. on Friday

will be shipped the following non-holiday Monday.



PICKUPS

Orders leaving LacrosseMonkey.com™ are picked up Mondays through Fridays only. Overnight orders that ship on Friday

will be delivered the following Monday, unless you choose the Saturday delivery option.



SHIPPING TO PO BOXES

UPS will not ship to PO Boxes, please use a physical street address. Orders that are refused will be charged the original

shipping plus return shipping to us and a 15% re-stocking fee. Orders shipped via UPS are subject to the 'Terms and

Conditions of Service' as detailed on UPS.com.



SHIPPING TO CANADA

For Information on shipping to Canada, please Click Here.



To save even more, ship your urgent imports by UPS Worldwide Express and Expedited services and routine

entry preparation will be provided at no additional charge when UPS is designated as the Customs Broker.

Additional charges may apply for complex customs clearance procedures.

Entry Preparation Fee Reference Chart

(All rates and values are in CANADIAN FUNDS, rates do not include applicable taxes)



Value for Duty For Imports Arriving via UPS

Standard Service and All Other Courier

Transportation Companies

$0.01 - $20.00 Free

$20.01 - $40.00 $7.00

$40.01 - $100.00 $19.45

$100.01 - $200.00 $29.00

$200.01 - $350.00 $38.92

$350.00 - $500.00 $43.73

$500.01 - $750.00 $49.73

$750.01 - $1000.00 $55.58

$1000.01 - $1250.00 $61.58

$1250.00 - $1600.00 $65.46

$1600.01 - $5000.00 $69.03

Each Additional $1000.00 $5.38

THIS TABLE IS FOR REFERENCE ONLY



Disbursement Fees: Customers are responsible for payment of duties and taxes. When funds are not

provided in advance by the customer and UPS pays the duties and taxes on the importer's behalf,

a fee of 2.7% (minimum $5.85) of the amount advanced by UPS will be charged in addition to the

Entry Preparation fees.







RETURN POLICY:



All Returns or Exchanges must be completed within 30-days of original shipping date.

All items must be new, unused, and in the original box and packaging (referring to packaging from manufacturer, not

the actual shipping box). Please make sure the item(s) you wish to return meet this criteria before proceeding to the

return steps below.



RETURN INFORMATION ABOUT SPECIFIC ITEMS

Special orders, Team Orders, or Other Special Accommodations are NOT returnable or exchangeable for any reason.

Jocks and Undergarments are Non-Returnable/Non-Exchangeable for ANY reason.

SHAFT/HEAD: All shaft and head warranties are FACTORY DIRECT

*STICKS: All sticks must be completely broken from game play or practice. Dings, dents, and scratches are NOT

covered by Warranty. Heads must not be gratuitously abused, altered (i.e. pinched), defaced, or otherwise negligently

damaged. Stringing components are not covered under warranty. You must contact the correct manufacturer to

receive warranty information and a return authorization number. All products must be accompanied by a receipt to

show proof of purchase and purchase date. The Manufacturer, upon receiving defective product, will send a new

shaft or unstrung head back to you.

NO WARRANTIES: Warrior Alloy 2000, STX AL6000, Brine Throttle, and DeBeer 6000 series sticks.

30 DAY WARRANTY: All Titanium Defense Shafts.

6 MONTH WARRANTY: All heads and products not listed above.



MANUFACTURER TELEPHONE: Warrior: 800 968 7845

Brine: 800 227 2722

deBeer: 800 833 3535

STX: 800 368 2250





HOW TO RETURN AN ITEM

STEP 1. Please call 1 800 225 7603 to obtain a Return Authorization (RA) Number. We will NOT accept any returns

without an Return Authorization Number. All Packages without an Authorized Return Number will be refused!



STEP 2. Fill out a Return & Exchange Form, please Click Here to print out the form.

The form is in PDF format. If you don't have Adobe Reader installed, Click here to download Adobe Reader for free.

STEP 3. Return the item with its original packaging to:



LacrosseMonkey.com Returns Dept.

1550 Magnolia Ave #101, Corona, CA 92879



STEP 4. Please write the RA Number clearly on the outside of the box, following the instructions below:



Please do not attach or tape any Shipping Label Directly on a Skate Box or Shoe Box. Doing so will result in

the exchange being denied. Please do not use a Shoe Box as your shipping box. Doing so will

result in the exchange being denied. At LacrosseMonkey.com™ we do not sell used merchandise and we would

not want to give other customers the impression that we do by the sight of used packaging.



EXCHANGES: We understand that sometimes items do not fit exactly the first time, therefore, LacrosseMonkey.com™

will gladly exchange any products purchased from our site. Please contact us for return/exchange information.

Customer must pay for shipping both directions.



REFUNDS: Refund returns are subject to a 10% restocking fee plus the original cost of shipping.



EXPRESS EXCHANGE: Express service is available for a $5 service charge. If upon receipt of products the customer

desires a new item sent out immediately then the express service is for you. We can charge your credit card for the

new item plus shipping (there is no Free Shipping on exchanges) and the $5 service charge; then, when the original

item is received, we will refund you the full price of the original item. There are several costs to us for doing

this...thus the $5 service charge.



CLEARANCE/CLOSEOUT ITEMS: Clearance or Closeout items can NOT be returned or exchanged, and all sales are

FINAL. All clearance or closeout items have limited quantities and are sold on a first-come, first-serve basis.



All products sold by LacrosseMonkey.com™ are brand new, first quality (unless otherwise noted) with full factory

warranties. Please check all items upon receipt, if the items seemed damaged or used please report this to us

immediately. NO returns will be accepted of used items!



All tags must be attached and original packaging must be included with returned items.


ACCEPTED FORMS OF PAYMENT:



We accept: Visa, Master Card, American Express, Discover credit cards, and United States Postal Service Money

Orders



PLEASE NOTE We do NOT currently accept gift cards





INTERNATIONAL ORDERS:



The customer is responsible for all customs, duties, and taxes of home country on all international orders.

Worldwide shipments may take up to 7 to 10 days to ship. When delivered, the delivery person may require an

additional payment or you may be billed. This is amount due is the duties and/or customs brokerage fee...this is NOT

a shipping charge. Please check your local rules and regulations prior to ordering for the amount of these charges.



INTERNATIONAL: Orders can be placed via online, phone, e-mail or fax.



PHONE: 951 479 4540



FAX: 951 271 4153 (please include item description, size, color, shipping address, billing address, Credit Card

information & contact phone #)



EMAIL: Click here to email regarding International Orders

LacrosseMonkey.com™ Online Store ships anywhere in the world.



The shipping charges quoted on the web site are estimates only.

We will e-mail you the actual charge after we receive your order.





WIRE TRANSFER:



First time International customers may be required to use a wire transfer for initial order, please call us prior to

ordering if this is your first time ordering from us. When wiring money, please add $20 to the total to cover the wire

transfer fee. For more info, please Email us or Call us @ 951 479 4540.





DISCLAIMER:



EVERY EFFORT HAS BEEN MADE TO PROVIDE OUR CUSTOMERS WITH THE MOST ACCURATE INFORMATION POSSIBLE.

HOWEVER, THIS SITE IS PROVIDED BY LacrosseMonkey.COM™ ON AN "AS IS" BASIS. ERRORS ARE SUBJECT TO

CORRECTION. PRICING AND AVAILABILITY ARE SUBJECT TO CHANGE WITHOUT NOTICE.




Great selection and prices at Lacrosse Monkey! Offer: Ongoing